Terms of service

TERMS OF SERVICE
By purchasing from Custom by Local Laundry, you agree that your use of our Service is at your sole risk. The service and all products are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind.

USER SUBMITTED CONTENT (COPYRIGHT)
By submitting your own artwork or designs for printing, you warrant that you own the rights to the image or have obtained permission to use it. Custom by Local Laundry reserves the right to refuse to print any order that contains trademarked, copyrighted, or offensive material.

We reserve the right to refuse service to anyone for any reason at any time.

PRODUCT DISCLAIMERS

PRODUCT REALITY (COLOR & SCENT)
Color Reality: We print using CMYK industry standards. Please note that colors on physical products may appear slightly different (less vivid) than what you see on a backlit computer or phone screen (RGB).

The "Fresh Print" Scent: Your custom apparel may arrive with a slight vinegar scent. This is a harmless fixation agent applied during the printing process to ensure the ink bonds with the fabric. It will vanish completely after the first wash.

SIZING TOLERANCE
All garments are hand-sewn and may vary slightly. A size variance of up to 1 inch (2.54 cm) from the measurements listed in our size guide is considered within the manufacturer's tolerance and is not considered a defect.

CARE INSTRUCTIONS (WARRANTY)
To ensure the longevity of your custom print, please wash inside out in cold water and hang dry or tumble dry low. Improper care (such as high-heat washing or ironing directly on the print) will void the defect warranty. We cannot offer replacements for items damaged due to improper washing.

ACCESSIBILITY
Custom by Local Laundry is committed to ensuring our website is accessible to everyone. We are continuously improving our digital experience to meet WCAG 2.1 AA standards. If you are having difficulty viewing or navigating the content on this website, please email our team at customerservice@locallaundry.ca.